What People Are Saying About Us

We think the services we provide are second to none – but don’t just take our word it! Read what our customers have to say…

Case Study 1

Rehab Direct are a team of highly motivated people who are very flexible and helpful in their approach to the people we support on a daily basis. They will come to places at short notice if people are experiencing issues with mobility or loss of function and will offer their expertise and guidance where possible. They will also provide links where other professionals may be needed. Rehab Direct’s role within our Trust is vital and without this, the people we support and staff would be at risk of injury. Rehab Direct have been involved in the Trust for many years and have built up an excellent reputation for themselves and their honest and direct approach to problem solving is inspirational.

A client suffered severe multiple injuries in an industrial accident. He went through a 5 year period of recovery and eventually agreed a substantial legal settlement.

He was left with significantly impaired mobility, chronic pain and was unable to work again. Following his settlement, he moved into a purpose built bungalow but continued to struggle with his mobility in and around his new home. Rehab Direct assessed his functional capacity and undertook an ergonomic evaluation of his home. Recommendations were made to alter the level of the flooring in the conservatory resulting in unhindered access in and out of the back of the house. Arrangements were also made for the client to attend a local gymnasium, leading to improved mobility and the satisfaction of participating in an independent lifestyle activity.

Rehab Direct are a team of highly motivated people who are very flexible and helpful in their approach to the people we support on a daily basis. They will come to places at short notice if people are experiencing issues with mobility or loss of function and will offer their expertise and guidance where possible. They will also provide links where other professionals may be needed. Rehab Direct’s role within our Trust is vital and without this, the people we support and staff would be at risk of injury. Rehab Direct have been involved in the Trust for many years and have built up an excellent reputation for themselves and their honest and direct approach to problem solving is inspirational.

Case Study 2

A 73 year old man with a diagnosis of terminal cancer, self-referred following discharge from NHS services.

The client had been advised that he had to use a mechanical hoist for all his transfers. Following full assessment and discussion with the client and his family, we recommended he learn to use a lateral transfer board as an alternative to the hoist. After 4 weeks of intensive work, the client was able to independently transfer in and out of bed, on and off the toilet and in and out of his car. 3 weeks later, he and his wife travelled to the Mediterranean for a 2 week holiday and he now enjoys a weekly visit in a taxi to a local golf club to have lunch with his friends. They have since taken 6 monthly foreign holidays and enjoyed a quality of life far exceeding their expectations.

Managing a care and support service, I have liaised with Rehab Direct - via referral - on many occasions on behalf of clients with long-term disability. On each occasion they have conducted a concise, detailed and person-centred assessment of an individual’s functional ability in addition to appraising any environmental factors. The solutions and recommendations that they have subsequently made have always proved to be appropriate for need and tailored specifically to the client. Rehab Direct have always treated clients with dignity and respect, with the clients’ wishes being the focus of all they do.

Managing a care and support service, I have liaised with Rehab Direct - via referral - on many occasions on behalf of clients with long-term disability. On each occasion they have conducted a concise, detailed and person-centred assessment of an individual’s functional ability in addition to appraising any environmental factors. The solutions and recommendations that they have subsequently made have always proved to be appropriate for need and tailored specifically to the client. Rehab Direct have always treated clients with dignity and respect, with the clients’ wishes being the focus of all they do.

Case Study 3

I was referred to Rehab Direct to try and help me get some sort of semblance from the situation I found myself in following a car collision. I was in constant pain, unable to function very well in any aspect of my life and was trying to recover and get back to what I used to do before the accident happened. In small progressive steps they helped me appreciate that I had to accept that life wouldn't be as it was but by finding alternatives and coping strategies life could go on albeit with changes. Importantly my pain has become manageable. The team was accessible, incredibly supportive, honest and gave real clarity to help me understand how best to do things to aid my recovery. Rehab Direct are just fab and wouldn't hesitate to recommend them to anyone.

A 34 year old lady was involved in a RTC which left her with back pain, neurogenic pain to her right leg and knee problems on the left leg. She had significant functional problems as her work involved using exercise as a training tool.

She travelled all over the country to work but following the accident was unable to drive for longer than half an hour. After her injury, it was recommended that she have Physiotherapy which initially seemed to be helping. However, two years later she was still receiving treatment with no significant change to her function. She was angry and frustrated by her problem. It was apparent that she had reached a state where she did not have an identifiable psychological problem but was not progressing.

At this time she was seen and assessed by our own Physiotherapist who has specific training in managing difficult problems. The lady had not yet realised that she was probably going to be left with some degree of disability. Subsequently she required coaching to enable her to look at her current levels of function in a different way. The key to this is being able understanding how the body functions during the healing process and recovery period, adjusting expectations accordingly.

She began to look at her difficulties as situations to be managed and worked around, rather than tackled head-on. This way she started to achieve her goals and began to improve her quality of life. She received financial support from the litigation process to retrain as a Trainer in her profession.

From the start of her problem, it took three and a half years to reach an outcome from the process. Had she been seen and her expectations of the treatments and time scales been addressed, her litigation could potentially have been concluded after a single year.

I was referred to Rehab Direct to try and help me get some sort of semblance from the situation I found myself in following a car collision. I was in constant pain, unable to function very well in any aspect of my life and was trying to recover and get back to what I used to do before the accident happened. In small progressive steps they helped me appreciate that I had to accept that life wouldn't be as it was but by finding alternatives and coping strategies life could go on albeit with changes. Importantly my pain has become manageable. The team was accessible, incredibly supportive, honest and gave real clarity to help me understand how best to do things to aid my recovery. Rehab Direct are just fab and wouldn't hesitate to recommend them to anyone.

Case Study 4

A 29 year old lady had multiple lower limb and spinal fractures following a road traffic collision.

Prior to referral to she had received 3 episodes of private physiotherapy, was having ongoing counselling and had been recommended to attend a residential pain management programme. There had been no communication between the physiotherapist, counsellor, or pain management consultant.

Following referral to Rehab Direct, she had a comprehensive initial needs assessment that included a goal of her getting back into the labour market. It was recommended that her physiotherapy and counselling were stopped and that she did not pursue the pain management programme.

She started a functional exercise programme aimed initially to improve her mobility but also to help her to get in and out of a care with a view to getting her back driving.

Once she was able to independently access a car she was supported to return to driving with some sessions of eye movement desensitising and reprocessing (EMDR) psychotherapy (6 sessions) and 6 sessions with a driving instructor. Within a year she was able to start back in part-time employment in an office a 40-minute drive from home.

Rehab Direct really listened to me - They understood how I feel about the diabolical pain I’ve got. Because we could talk properly I felt that I could ask anything about my problem and they didn’t make me feel that its all in my head.

Rehab Direct really listened to me - They understood how I feel about the diabolical pain I’ve got. Because we could talk properly I felt that I could ask anything about my problem and they didn’t make me feel that its all in my head.

Case Study 5

Pain is very scary and it has stopped me from being the person I thought I was going to be. Thanks to the team and, I now have a different outlook and a good life. I can work and have plans for my future.

A 43 year old man was referred to us, specifically for support in returning to work.

He had suffered extensive injuries following an accident at work and had recovered a good deal of his function prior to referral to Rehab Direct, but his return to employment had not been addressed. The main barriers to him returning to work were fatigue, pain and access. A personal trainer was utilised to support a programme designed to simulate the physical demands of his workplace and his employer was engaged to undertake some work redesign including moving his office to the ground floor and installation of an adjustable height desk and voice recognition software. He worked through a structured phased return and was able to return to work after 4 months. As he progressed through his vocational rehabilitation, he was able to manage his pain more effectively.

Pain is very scary and it has stopped me from being the person I thought I was going to be. Thanks to the team and, I now have a different outlook and a good life. I can work and have plans for my future.